Support

We usually reply within two working days.

Write to us

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Tell us your iPhone model and iOS version. A screenshot helps a lot.

The alarm didn't ring

Check Settings → Apps → Repsistent: Alarms and Notifications must be allowed.
The alarm rings only inside your alarm window, and only on days you haven't done your reps yet.
Open Repsistent once after changing settings, so it can plan the next alarms.

The camera doesn't count my reps

Lean the phone against something about two metres away and step back until your whole body is on screen.
Make sure the room is well lit and the camera is allowed in Settings → Apps → Repsistent.
Go all the way down and all the way up: half reps don't count.

How does Rep Drop work?

A few times a week, between 9:00 and 18:00, everyone in your time zone gets the same surprise: 10, 20 or 30 squats or push-ups. You have 30 seconds to jump in, then a time limit you see only while you're doing it. Skipping is fine and never affects your streak. You can turn Rep Drops off in Me.

I'm sick or injured

In Me, tap "Can't move today?" and pick a reason. The alarm pauses and your streak stays safe. "I'm lazy" pauses it too, but ends the streak.

Cancel or change the subscription

Settings → your name → Subscriptions → Repsistent. Cancel at least 24 hours before the trial or period ends. Deleting the app does not cancel the subscription.

Restore a purchase

On a new iPhone, open the subscription screen and tap Restore. Use the same Apple Account you subscribed with.

Refunds

Apple handles payments and refunds: reportaproblem.apple.com.

Delete my data

Everything is stored on your iPhone. Deleting the app deletes it.